Client Services

Client Services

We pride ourselves in delivering white glove treatment for our clients and customers. Our employees are wine industry veterans, who act as consultants first and foremost, helping analyze your current business strategy and offering suggestions as to how our solutions can help you achieve your objectives. Using our proprietary software CopperLink, and our state-of-the-art fulfillment facilities, we mitigate manual efficiencies while eliminating errors. We believe the ultimate customer service is doing it right the first time, every time.

Account Implementations

We have developed simple to follow procedures and processes to get you up and running quickly, yet making sure it is done correctly for compliance with state shipping laws by channel.

Account Managers and Coordinators

The key contacts you will come to rely upon for your consultative advice and daily needs in building and supporting your legally compliant direct to consumer business and promoting your branding strategies.

Customer Service

Our CopperLink technology offers friendly interfaces for quick access to real-time data and in most cases you can get answers to your customer inquiries in seconds.

Compliance Management

An intelligent compliance order filter is at the heart of CopperLink, ensuring that orders placed into the system are legally compliant with current state shipping laws. Clients arm the system based upon where they are licensed and the system does the rest. A simple to understand user interface allows you to review your current CopperLink system setup at anytime.

Copper Peak Logistics also works with many different compliance groups to form a seamless solution for those clients wanting to outsource compliance laden functions.