Client Services
We pride ourselves in delivering white glove treatment for our clients and customers. Our service begins with experienced employees watching for potential problems before they occur. Everything from our proprietary order processing software to our state-of-the-art fulfillment facilities maximizes efficiencies while eliminating errors. We believe the ultimate customer service is doing it right the first time, every time.
Our system is easy to implement, delivering a quick and efficient way to track orders and manage customer relations.
Account Implementations
We have developed easy-to-follow procedures and processes to get you up and running quickly, while ensuring your business is handled correctly for compliance with state shipping laws by channel.
Account Managers and Coordinators
Each client will be assigned a contact for all your daily needs and consultation to help you build your legally compliant, direct-to-consumer business.
Customer Service
Our CopperLink technology offers friendly interfaces for quick access to real-time data. You can get answers to your customer inquiries in seconds.
Added Value Services
We offer a wide range of additional services to help you satisfy your marketing objectives:
- Sales and marketing collateral material distribution
- Print coordination
- Point-of-Sale display assembly
- Premium sourcing
- Special packaging designs
- Gifting and kitting
- Handwork and special projects
